Privacy Policy
We take your privacy seriously. This page explains exactly how JustCasino collects, uses, and protects your personal information when you play with us.
Our policy applies to all players based in Australia. It covers every interaction you have with our platform — from signing up to making a deposit in AU$.
We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 and, where relevant, the General Data Protection Regulation (GDPR). If you have questions after reading this, our support team is always available.
1. What Information We Collect
We only collect information that helps us run a safe and fair platform for you.
Here is what we may collect:
- Full name, date of birth, and contact details
- Government-issued ID for identity verification
- Payment details, including AU$ transaction records
- Account activity, login history, and game data
- Device type, browser, and IP address
We do not collect sensitive information beyond what is required by law or for responsible gambling compliance.
1.1 Voluntary Information
Some data you give us directly — like when you register, contact support, or update your profile. We use that to manage your account and respond to your requests.
1.2 Automatic Collection
Other data is collected automatically when you use our site. This includes technical details like your IP address and session length. We use this to keep our platform secure and running smoothly.
2. How We Collect It
We gather information through several channels.
- Registration and account forms
- Identity verification processes
- Payment gateways when you deposit or withdraw AU$
- Cookies and tracking tools on our website
- Third-party partners like fraud prevention and analytics services
We are transparent about each collection point. You will always know when we are asking for your data.
3. Why We Use Your Information
We use your data for specific, lawful purposes only.
| Purpose | Legal Basis |
|---|---|
| Account registration and verification | Contractual necessity |
| Processing AU$ payments | Contractual necessity |
| Fraud prevention and security | Legal obligation |
| Responsible gambling monitoring | Legal obligation |
| Personalising your experience | Legitimate interest |
| Marketing communications (with consent) | Consent |
We never use your data to make automated decisions that could harm you without a human review process.
4. How We Store and Protect Your Data
Your data is stored on secure, encrypted servers. We use industry-standard SSL encryption across all pages and payment systems.
Access to your data inside our organisation is restricted to staff who need it to do their job. All team members handling personal data receive regular privacy training.
4.1 Data Breach Response
If a data breach occurs, we will notify the Office of the Australian Information Commissioner (OAIC) within 30 days, as required under the Notifiable Data Breaches scheme. Affected players will also be contacted directly.
5. Who We Share It With
We do not sell your data. We only share it with trusted third parties when necessary.
| Third Party Type | Reason for Sharing |
|---|---|
| Payment processors | To handle AU$ deposits and withdrawals |
| Identity verification providers | To confirm player identity under AML laws |
| Analytics services | To understand platform performance |
| Regulatory bodies | To meet legal and licensing requirements |
| Fraud prevention partners | To protect players and our platform |
All third parties we work with are contractually required to handle your data in line with Australian privacy law.
6. Cookies
We use cookies to keep our platform running well and to understand how players use it.
6.1 Types of Cookies We Use
- Essential cookies — needed for basic site functions like logging in
- Analytics cookies — help us see which pages get the most traffic
- Preference cookies — remember your settings between visits
- Marketing cookies — used only with your consent to show relevant offers
You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Disabling non-essential cookies will not stop you from using our casino.
7. Your Rights as a Player
As an Australian player, you have clear rights under the Privacy Act. Do you know what those are? Here is a quick summary.
- Right to access the personal data we hold about you
- Right to correct inaccurate information
- Right to request deletion of your data (subject to legal obligations)
- Right to opt out of direct marketing at any time
- Right to lodge a complaint with the OAIC if you feel your privacy has been breached
To exercise any of these rights, contact us at the details listed in Section 9. We will respond within 30 days.
8. How Long We Keep Your Data
We do not hold your data longer than we need to.
Here is our general data retention schedule:
- Account data — kept for 7 years after account closure, as required by Australian AML regulations
- Transaction records in AU$ — kept for 7 years
- Support communications — kept for 3 years
- Marketing data — deleted within 12 months of consent being withdrawn
After these periods, your data is securely deleted or anonymised so it can no longer identify you.
9. Contact Us
Questions about your privacy? We are here to help.
You can reach our Privacy Officer by email at privacy@justcasino.co. We aim to respond to all privacy-related enquiries within 5 business days.
If you feel we have not handled your concern properly, you have the right to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
This policy may be updated from time to time. When that happens, we will post the revised version on this page with a new "Last Updated" date. Continuing to use our platform after an update means you accept the revised terms.
Last Updated: February 2026